Since scheduling is planned to allow the correct time for each treatment, please be punctual. I block off enough time in your appointment time so you can change clothes, complete paperwork and begin your relaxing treatment without worries.
Also, please be aware that I am an independent aesthetician who works by appointment ONLY! So in the event of last minute cancelations and/or no-showing, it really puts a strain on not only me but my family (daycare is expensive when it's not needed).
I kindly ask for 48-hour notice in the event of a cancellation or the need to reschedule. As a courtesy, confirmation is made by text message 72-hours in advance of your appointment. I require a confirmation text/call back at least 72-hours before your scheduled appointment to either confirm or reschedule/cancel the appointment. If no confirmation is made by 6 p.m. the night before your appointment, that will be considered a late cancel, 50% of total service amount will be charged and the appointment will be offered to wait list clients.
A credit card is required to hold all appointments. In the event an appointment is canceled after the 48 hour mark, you will be charged 50% of your service appointment. No shows and same day cancelations will be charged 100% of the bill. Cancelations due to illness will be waived on a case-by-case basis as I am well aware that illness and emergencies come up and cannot be controlled.
No children under 13 will be allowed in treatment rooms unless they are having a service. All children under 13 must have an adult with them in the waiting room at all times. Babies who are still in car seat carriers permitted on a case-by-case basis and the client must call for approval. I share a wall with a massage therapist so keep that in mind.
All intake forms/consents for minors must be signed by their parent or guardian. I will not perform Brazilian or French waxing on minors regardless of parental consent.
Please remember traffic in the Vancouver/Portland is getting worse. Please give yourself plenty of time to get to your appointment. If you are running late, please call me immediately with an estimated time of arrival, because, depending on your appointment and how full my schedule is, I may have to reschedule you. I sometimes will have enough time to take you even if you are a little late. However, during busy times of the year (Spring/Summer), I may not have enough time between appointments to accommodate lateness. This is why I stress calling to let me know, so I can let you know if I can take you late or if you need to reschedule. That way time is not wasted on either end.
Please note that popular appointment times , like mornings and after-work hours, book up weeks in advance. I will try my best to accommodate every client, however, sometimes that isn't possible due to scheduling conflicts between myself and the client.
Service vouchers must have an appointment scheduled before the expiration date. I will accept vouchers after the expiration date as long as they are pre-booked before the expiration.
Returns & Refunds
There are no refunds on services rendered, prepaid packages or opened products. Refunds for unopened products must be made within 14 days of purchase date — no exceptions. In the case of possible allergy to any product or treatment, you must come in for a check with picture documentation within 48 hours.